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SIGNATURE TAX GRIEVANCE RESOLUTION PROCEDURE

At Signature Tax, we are constantly improving our policies and procedures to provide you, our client, the best and most informed service in the industry. With that said, we know that we are not perfect and that from time to time we do make mistakes. Thus, we established a Grievance Resolution Procedure to provide you, our client, with a forum to have your concerns and complaints heard and resolved to your complete satisfaction.

Grievance Resolution Procedure

If you are not satisfied with our service for any reason, you may file a grievance with our client service department:

By Calling (888) 427-6799

    • You can express your concern or complaint verbally.
    • The CSR (Customer Service Representative) will provide you with a grievance file number which you can use to reference your grievance in all future communications with Signature Tax.
    • When speaking with the CSR, be sure to include the following information:
      • Your name.
      • Your case number
      • What exactly is your concern and/or complaint.
      • The best time and way to reach you.

By Email: CSD@signtax.com

    • You can express your concern or complaint in a written format.
    • The Customer Service Department will email you a grievance file number which you can use to reference your grievance in all future communications with Signature Tax.
    • In your email, be sure to include the following information:
      • Your name.
      • Your case number
      • What exactly is your concern and/or complaint.
      • The best time and way to reach you.

By the Grievance Form

    • You can express your concern or complaint in a written format.
    • The Customer Service Department will contact you and provide you with  a grievance file number which you can use to reference your grievance in all future communications with Signature Tax.
    • In your email, be sure to include the following information:
      • Your name.
      • Your case number.
      • What exactly is your concern and/or complaint.
      • The best time and way to reach you.

Once we receive the grievance from you,  it will immediately be investigated. If need be, a CSR will contact you to get additional information regarding your grievance.

A result of the investigation will be sent to you in writing. In most cases, you will receive a resolution to your grievance within 24–48 hours.

If you are not satisfied with the resolution of your grievance, you may appeal the resolution by calling the Client Service Department to speak to a supervisor. This appeal will escalate your grievance and it will be addressed by the Executive Management of Signature Tax. You may receive a phone call to obtain additional information regarding your appeal

A response to your appeal will be sent to you within 72 hours of receiving the appeal.

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Grievance Form

Best Method to Reach You
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Best Time to Reach You
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Date of Incident

By Correspondence USPS

Customer Service Dept. GRIEVANCE
c/o Signature Tax
15303 Ventura Blvd. 9th Floor
Sherman Oaks, CA 91403

    • You can express your concern or complaint in a written format.
    • The Customer Service Department will contact you and provide you with a grievance file number which you can use to reference your grievance in all future communications with Signature Tax.
    • In your correspondence, be sure to include the following information:
      • Your name.
      • Your case number.
      • What exactly is your concern and/or complaint.
      • The best time and way to reach you.